Terms & Conditions

The following applies to and forms part of any contract for the supply of goods or services by AutoAdd Pty Ltd (hereinafter referred to as “the Company”) to the party completing the application (hereinafter referred to as “the Customer”) annexed to these conditions. These terms are effective from the date of acceptance by the Customer and may be amended or superseded from time to time by notice given by the Company by any means. Credit facilities may be suspended or withdrawn by the Company at any time and without notice. Liability for accounts held in more than one name shall be joint and several. These Terms and Conditions take precedence over any terms and conditions set out in the Customer’s Purchase Order, to the extent of any inconsistency.


AutoAdd Pty Ltd A.B.N. 25 617 735 065 (“AutoAdd”, “us” or “we”) is conscious of the need for privacy & security for your online shopping experience.

We use PayPal safe payment gateway with secure information encryption. This means upon checkout, our payment service provider (PayPal) encrypt all information that you entered, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to extract this information. Therefore keeping this information private.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Delivery Policy

Delivery costs are calculated and applied to your order after you enter your delivery location, and before entry of your payment details. You will see the delivery inclusive amount before completing your purchase.

We deliver products in the Western Australia region, however some isolated regions may require additional delivery time and/or charges. If this is the case for your area we will endeavour to notify you of this.

The anticipated delivery time will be within 3-5 working days after dispatch however you should allow between 7- 10 working days for some items or delivery to remote areas.  If an item ordered is out of stock you will be notified of the expected additional delay.Our couriers only offer delivery during Business hours and cannot deliver to PO Boxes.  We strongly recommend you choose a delivery address where a person will be available to take receipt of your order during business hours. In the event that you are not able to accept delivery a card will be left and you will need to make arrangements for collection or re-delivery with the courier company. Additional charges may apply.

Your Rights Under Australian Consumer Law

Our products come with guarantees from the product manufacturer that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.